ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

·         Check in/out guests.

·         Post charges and payments to guest accounts.

·         Handle AYS duties.

·         Reconcile all guest service agents’ paperwork.

·         Print and resolve rate discrepancies.

·         Reconcile credit card totals to batch report and submit to credit card processor.

·         Post room & tax.

·         Print departing folios and distribute to guest rooms.

·         Reconcile and balance all gift shop paperwork.

·         Complete the spreadsheet for banquet event orders and post.

·         Run close day on computer system and run back up.

·         Separate night audit reports for accounting and management.

·         Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.

·         Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.

SUPERVISORY RESPONSIBILITIES – Not applicable

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED.  Experience with Microsoft Excel and Word helpful.  Front desk experience helpful.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors, and fellow Associates.

MATHEMATICAL SKILLS

Must be able to calculate amounts and apply basic addition, subtraction and multiplication.

REASONING ABILITY

Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel.

CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable

PHYSICAL DEMANDS

Practice written safety standards and rules at all times.  The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate must be able to stand for extended periods of time.  Use of hands, fingers, and arms is required.  Job frequently requires standing, walking, bending, and crouching.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any Associate may be required to work rotating shifts, including weekends, night shifts, and/or overtime.  Also, depending on business demands, hours may be reduced at any time.

 Able to work both day and night shifts.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

To work as a member of the laundry department providing and maintaining a clean and sanitary laundry product for guests as well as maintaining the cleanliness of all equipment properly and reporting any equipment concerns or problems to the engineering department.  Essential duties and responsibilities include the following (other duties may be assigned):

·         Loads articles into washer and adds specified amount of detergent, soap or other cleaning agent by programming laundry machines.

·         Operates laundry machinery such as washers, driers and ironers.

·         Starts machine that automatically washes and rinses articles.

·         Lifts clean, wet articles from washer and places them successively into driers for measured time cycles.

·         Sorts dried articles according to type.

·         Folds and places items in appropriate storage area.

·         Sorts torn and stained articles.

·         Sorts and counts articles to verify quantities on laundry requisitions.

·         Soaks contaminated articles and processes in de-staining cycle.

·         Cleans lint traps and sweeps laundry room

·         Cross train as House-person and room attendant.

SUPERVISORY RESPONSIBILITIES – Not applicable

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

No education or experience required.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors, and fellow associates.

MATHEMATICAL SKILLS – Not applicable

REASONING ABILITY

Must be able to make appropriate judgments relative to the process of supporting the cleanliness of the hotel linen supply.

CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable

PHYSICAL DEMANDS

Practice written safety standards and rules at all times.  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to push/pull/lift up to 50 pounds.  Must be able to use hands, arms, and fingers.  Frequently requires standing for an extended period of time, as well as reaching, grabbing, pulling and grasping.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any associate may be required to work rotating shifts, including weekends, night shifts, and/or overtime.  Also, depending on business demands, hours may be reduced at any time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

·         Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.

·         Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals.

·         May be expected to plan, up-sell and detail the meeting/function with the client including:  space requirements, times, equipment, menus, themes/decorations, etc.  Complete the contracts, prepare the appropriate paperwork, including banquet event orders, group resumes, coordinate with the appropriate areas in the hotel, resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.

·         Prepare status and period end reports.

·         Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.

·         Professional and positive communication to both guests and fellow associates.

·         Participate in communication and professional organizations to maintain high visibility and promote sales.

·         Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as required.

SUPERVISORY RESPONSIBILITIES – Not applicable

QUALIFICATIONS

·         Requires thorough knowledge of the practices and procedures of the catering, food and beverage, menu development and pricing.

·         Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines.

·         Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.

·         Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

·         Ability to drive to outside sales calls.

·         Excellent hearing required for verbal interaction with guests and Associates.

·         Excellent vision required for viewing set-ups.

EDUCATION AND/OR EXPERIENCE

More than two years of post-high school education, but less than a degree from a four-year college.  Experience required by position is from one to two full years of employment in a related position.

LANGUAGE SKILLS

Excellent speech communication skills required for verbal interaction with guests and Associates.  Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.

MATHEMATICAL SKILLS

Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

 TIPS – TABC Serve Safe Certification

Texas Food Handler’s Card Certification

PHYSICAL DEMANDS

Practice written safety standards and rules at all times.  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 pound maximum) occasionally.

·         Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally.

·         Mobility - ability to service clients on a moments notice, variable distances.

·         Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum).

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any associate may be required to work rotating shifts, including weekends and night shifts. 

Provide quality, value-added professional service in the restaurant department to exceed brand standards for food service, guest helpfulness, and guest friendliness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To enhance our guests with good, prompt and courteous foodservice, and by providing and enjoyable function from start to finish.  Essential duties and responsibilities include the following (other duties may be assigned):

·         Check station assigned, prior to opening, for cleanliness of tables and chairs, proper placement of condiments, table accessories, china, glassware and silverware on tables.

·         Prepares dressing, creamer, butter, rolls, salt, pepper, coffee & tea.

·         Meets and greets guests as they are seated.

·         Be aware of daily specials, soups and drinks

·         Be knowledgeable of all menu items, their garnish, contents and preparation methods

·         Answers guest questions about the menu, and knows proper beverage, liquor and wine service

·         Records food and beverage order legibly on check, orders and picks up food promptly.

·         Serves and refreshes all beverage needs, serves and clears food and used dishes as needed.

·         Presents check and collect payment, operating point of sale equipment accurately.

·         Special attention should be made to finer points of service, i.e. water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation.

·         Exceeds guest expectations, with proper attitude and prompt service.

SUPERVISORY RESPONSIBILITIES – Not applicable

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED.  6 months serving experience.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors and fellow Associates.

MATHEMATICAL SKILLS – Not applicable

REASONING ABILITY

Must be able to analyze routine data to make appropriate judgments regarding banquet processes. Must be able to use appropriate judgments as it pertains to supervisory duties.

CERTIFICATES, LICENSES, REGISTRATIONS

TIPS – TABC Serve Safe Certification

Texas Food Handler’s Card Certification

PHYSICAL DEMANDS

Practice correct safety standards and rules at all times.  The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift/push/pull 50 pounds.  Required to walk, stand, bend, crouch, kneel, and reach.  Requires ability to reach, grasp and feel.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any Associate may be required to work rotating shifts, including weekends, night shifts, and/or overtime.  Also, depending on business demand, hours may be reduced at any time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

• Ensures the highest front office financial performance (upselling, room revenue, operation auditing, enrollments).
• Demonstrates initiative regarding problem solving, staff training, team leading.
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Welcomes guests and fosters customer loyalty through friendly manner.
• Develops high quality relationships with guests throughout their stay. 
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Oversees and supervises guest arrivals and departures with the front office executive and duty managers.
• Provides high level of customer service and maintain a high profile in the day to day front office operations.
• Ensures that personalized service is offered to each and every guest.
• Supervises the management of debtors, group and individual guest invoicing and cash operations. 
• Deliver maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Is involved in recruitment of new team members for front office.
• Integrates and trains Associates, providing support for skills development.
• Ensures that all front desk Associates are well presented (uniforms, personal hygiene etc.), and also punctual.
• Ensures that all staff members are keeping workplace clean and tidy.
• Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensures that hotel and guest documentation and information is available and up-to-date.

SUPERVISORY RESPONSIBILITIES Direct supervisory responsibilities for Front Desk Supervisor, Guest Service Agent, AYS Operator, Night Audit and Driver/Bellperson.  Indirect supervisory responsibility for all hourly Associates that report to above listed managers. Responsibilities include interviewing, hiring, and training Associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining Associates, addressing complaints and resolving problems.

QUALIFICATIONS

·         Requires advanced knowledge of the principles and practices within the hospitality industry.  This includes experiential knowledge required for management of people and complex problems.

·         Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

·         Ability to make decisions with only general policies and procedures available for guidance.

·         Supervisory/management skills.

·         Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

EDUCATION AND/OR EXPERIENCE

Two-year college degree or equivalent education/experience.  From two to three full years of full-time employment in a supervisory position with this hotel or other hotel companies.

LANGUAGE SKILLS

Excellent speech communication skills are required to communicate both in person and via telephone with guests, Associates and corporate contacts in a professional and extensive manner.  Excellent literacy is required.  Must be able to both assimilate and generate explicit and concise documents for publication within the hotel and management company environment.

MATHEMATICAL SKILLS

Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.  Must be able to use appropriate judgments as it pertains to supervisory duties.

PHYSICAL DEMANDS

Practice written safety standards and rules at all times. Lifting, pushing, pulling and carrying - must be able to accomplish any task required of Associates within assigned departments.  Bending/kneeling - must be able to accomplish any task required of Associates within assigned departments.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any Associate may be required to work rotating shifts, including weekends, night shifts, and/or overtime. 

Introduction:

We are seeking a skilled and friendly Bartender to join our team and provide excellent service to our guests. The Bartender will be responsible for preparing and serving drinks, including cocktails, beer, and wine, as well as maintaining a clean and organized work area. The successful candidate will have excellent communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Prepare and serve drinks, including cocktails, beer, and wine

• Maintain a clean and organized work area, including washing glasses and utensils and restocking supplies

• Process payments and handle cash and credit card transactions accurately

• Communicate effectively with other team members, including servers and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a bartender or in a similar role

• Excellent communication and customer service skills

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

ESSENTIAL DUTIES AND RESPONSIBILITIES

Cleans/maintains the cleanliness of guest rooms. The essential duties and responsibilities for this position include the following (other duties may be assigned): 

·         Sorts, counts, folds, marks, or carries linens.

·         Makes beds and changes linens in guest rooms.

·         Cleans bathroom and replaces terry.

·         Replenishes supplies such as drinking glasses and writing supplies.

·         Straightens furniture.

·         Sweeps, scrubs, and polishes floor.

·         Dusts furniture, vacuums floors.

·         Spot cleans walls and woodwork.

·         Washes windows, door panels, and sills.

·         Empties wastebaskets, and empties and cleans ashtrays.

·         Replenishes bathroom supplies.

·         Cleans a standard of 16 rooms per day.

·         Reports maintenance deficiencies.

·         Transfers item left in rooms to lost and found, and documents the finding of the item

SUPERVISORY RESPONSIBILITIES – Not applicable

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Less than high school diploma.  At least 6 months housekeeping experience preferred.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors, and fellow associates.

MATHEMATICAL SKILLS – Not applicable

REASONING ABILITY

Must be able to make appropriate judgments regarding the process of cleaning guest rooms.

CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable

PHYSICAL DEMANDS

Practice written safety standards and rules at all times.  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to push/pull/lift up to 50 pounds.  Job frequently requires standing, walking, kneeling, crouching.  Must be able to effectively clean guest rooms.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any associate may be required to work rotating shifts, including weekends, night shifts, and/or overtime.  Also, depending on business demands, hours may be reduced at any time.

 The Marriott San Antonio Airport is seeking a high-energy, results-driven Sales Manager. The ideal candidate is a passionate, results-driven Sales Manager with a proven track record of achieving revenue goals and building strong client relationships

ESSENTIAL DUTIES AND RESPONSIBILITIES

Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

·         Direct sales:  Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.  Must have own reliable transportation and possess a valid state drivers license in order to make sales calls.

·         Key account management:  Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.

·         New account development:  Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.  Acquires referrals from existing accounts:  Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel.  Plans and implements an on-going targeted account list in order to create new revenue and acquire valuable hotel contacts, and contracts.  Continually targets and prospects for new business through telemarketing, individual creativity, community involvement, relationship building and innovation.

·         Yield management:  Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.

·         Account service and management:  Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.  Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.  Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.  Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.

·         Product knowledge:  Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.

·         Time management:  Focuses on revenue-producing activity and maximizes selling time by dedicating time on direct sales efforts.

·         Professionalism:  Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.  Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.  Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.  Displays a neat, clean, and business-like appearance at all times.

·         Administration:  Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion.  Contributes to the hotel's overall sales effort during planning and strategy phases through research and knowledgeable input. 

·         Community/Trade Involvement:  Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.  Performs other duties as assigned or deemed necessary by management.

SUPERVISORY RESPONSIBILITIES – Not applicable

QUALIFICATIONS

Knowledge

·         Requires knowledge of general sales techniques.

·         Requires yield management experience.

·         Requires highly developed customer service skills.

·         Requires ability to hear, speak, read and write English fluently.

·         Requires 12th grade level mathematics, spelling and reading skills.

·         Requires effective business writing skills.

Skills

·         Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.

·         Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.

Abilities

·         Understand and follow verbal/written instructions.

·         Work on more than one task at a time.

·         Develop strong internal and customer relationships.

·         Set and manage priorities and plan activities in advance.

·         Solve problems and make sound business decisions.

·         Respond to coaching, feedback and training.

·         Strong and effective sales skills.

EDUCATION AND/OR EXPERIENCE

More than two years of post high school education, but less than a degree from a four year college; one to two full years of employment in sales, customer service related position or hotel experience preferred.

LANGUAGE SKILLS

Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.  Excellent literacy is required. 

MATHEMATICAL SKILLS

Ability to calculate amounts such as discounts, percentages, package breakdowns, and the ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Must be able to make appropriate judgments regarding the solving of practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.  Must be knowledgeable in all aspects of the catering and events business, including service, room styles, and services offered, menu design, set up and tear down.

CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position.

Must be able to stand/walk for long periods of time.  Job frequently requires standing, walking, bending, and sitting, hearing, tasting, and smelling.  Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any associate may be required to work rotating shift, including weekends and night shifts.